Questions and Answers

How do I find the car accessories I want to buy?

You can search for suitable car accessories in our store according to various criteria - keywords (e.g. "Audi A8 car mats"), product name, manufacturer's name or product code.
FroGum Premium Moto Shop offers three ways to find the right product:
search by category – in the menu at the top of the page you can select the category of the product you are looking for and use filters to search for the appropriate one
entering the phrase you are looking for in the search box in the menu at the top of the page (the so-called magnifying glass)
using the search engine for a specific car - make, model and generation of the car - and using filters to find the appropriate product tailored to the selected car.
The page will display search results for accessories corresponding to the selected car model. The vehicle filter can be removed at any time.
If you have any doubts, please contact our Customer Service Representative via hotline, chat or Messenger. We are always here to help.

How to set up a My Garage Customer Account in the store FroGum Premium Moto Shop?

A My Garage Customer Account can be created in the "register" tab at the top of the page or when placing your first order. To do this, please complete the additional field with the password in the order form. The provided password and e-mail address will be used to log in to the store. Log in by clicking the "log in" tab at the top of the page. However, creating an account in the store is not required to make purchases.

Why is it worth creating a My Garage Customer Account in the store? FroGum Premium Moto Shop?

The My Garage customer account brings unique benefits:

  • offers a record of the brand of car/cars you own - so we can offer the best products, perfectly tailored for a given car
  • allows you to allocate discounts on purchases, inform you about new products and interesting blog texts
  • allows you to add car accessories to your Favorites - making it easier to return to the products you are interested in in the future
  • makes subsequent purchases easier - just log in by entering your e-mail address and password, and the data will be automatically filled in without having to enter them again.
  • allows you to check the status of your order
  • guarantees access to your data - which can be freely changed, just like your account password.
Fast delivery – how long will I have to wait for the parcel and what is the delivery cost?

Thanks to many years of experience and a qualified logistics team FroGum Premium Moto Shop and trusted suppliers will deliver your order without undue delay:

  • InPost parcel lockers – 1-2 days
    The parcel will be delivered to the selected InPost parcel locker. Once your parcel is in your locker, you will be immediately notified with your pickup code.
  • InPost courier – 1-2 days
  • UPS courier – 1-2 days
  • International deliveries – 2-6 days
    Your parcel will be delivered by DPD or UPS courier.
  • Belgium, Czech Republic, Estonia, Netherlands, Lithuania, Latvia, Luxembourg, Germany, Slovakia, Hungary: 2-3 days
  • Austria, France, Romania: 2-4 days
  • Denmark, Sweden: 3-4 days
  • Bulgaria, Croatia, Finland, Spain, Ireland, Portugal, Slovenia, Italy: 4-5 days
  • Greece: 5-6 days

Delivery cost in store FroGum Premium Moto Shop depends on the selected shipping method, delivery country and basket contents. The total delivery cost will appear at the final stage of the order.

What are the payment methods in the store? FroGum Premium Moto Shop?

FroGum Premium Moto Shop offers several proven, safe payment methods:

Fast payment by transfer via the payment operator

  • Credit card
  • BLIK
  • PayPal
  • Google Pay
  • Apple Pay
  • cash on delivery (applies to shipments within Poland)
How can I contact the store staff? FroGum Premium Moto Shop?

We are always at the disposal of our clients and offer several convenient channels of communication with us:

  • livechat
  • helpline
  • messenger
  • mail

Our customer service team works from 8.00:15.00 a.m. to XNUMX:XNUMX p.m. - if you contact us at other times, we will respond as soon as possible.

We want the client to be well informed. That's why we are with our clients at every stage of the transaction - we always inform them about what is currently happening with the purchase:

  • current status of the order
  • payment received
  • shipment of goods and expected delivery date
  • a request to leave a review for the product

Let's be in touch!

How to return goods?

We believe in the quality of the products we offer, but if for some reason they do not meet your expectations, we guarantee the possibility of exchanging or returning the goods purchased from us within 30 days from the date of purchase.

We offer two simple ways to withdraw from the contract:

  • By completing the return form for your order and sending it to our e-mail address or attaching it to the package.
  • Through the online form in the Customer's "My Garage" account (just go to the Orders panel and after expanding the details, click on the Return button. The process is then fully automated.).

Prepaid shipment (at your own expense) should be sent back to the following address:
FroGum Ltd.. Ltd.
Grodzisk Mazowiecki
street Cieszyńska 22

Please enclose your proof of purchase or a piece of paper with your order number with each return.

After the return of the order has been accepted by the store FroGum Premium Moto Shop, we will refund the money as soon as possible, but no later than 14 days from the date of receipt of the declaration of withdrawal from the contract by the Customer:

  • automatically to the account from which the order was paid (PayPal, Blik),
  • to the bank account number indicated in the return form.

Return form available for download

How to make a complaint?

W FroGum Premium Moto Shop attaches great importance to customer satisfaction and guarantees the highest quality of our products. We make every effort to ensure that you are satisfied with your purchases from us.

If a manufacturing or raw material defect is discovered, our customer always has the right to make a complaint or replace the defective product with a new one - which we encourage.

  • By sending an e-mail containing the details of the complaint to the following address:
  • Through the online form in the customer's "My Garage" account (just go to the Orders panel and after expanding the details, click the Complaint button. The process is then fully automated.)

However, before making a complaint or return, please contact us first - we will be happy to answer all your questions and advise - that's why we are here!

We will inform you about the decision regarding the complaint within 14 days from the date of its submission.

How to clean car mats and trunk liners?

Car mats and trunk liners are made of modern TPE material or rubber. This makes both TPE car mats and rubber car mats extremely easy to clean. Car mats simply need to be wiped with a cloth or washed with water and detergent. Due to the highest resistance of car mat materials, you can also use a pressure washer.

How to install car mats?

Car mats ProLine and No. 77 are mounted using built-in clip or Velcro fastening systems.

These systems are very intuitive:

  • We attach the Velcro to the original car carpet
  • Attach the clip to the original mounting in the car floor

El Toro rubber car mats have a specially designated place for cutting holes to attach them to the original mountings in the car floor.

How to install trunk liners?

Trunk inserts do not require specialized installation. They are very light and flexible, so they can be easily removed from the packaging and placed directly in the trunk.

DryZone trunk mats in the original packaging are turned inside out. Before placing them on the upholstery, unroll the edges. The correct side of the insert can be easily recognized thanks to the embossed inscription.

Why is the TPE material from which car mats are made so durable?

The TPE material used to produce car mats and mats is distinguished from products made of other materials by its exceptional resistance to external factors. A very important advantage of TPE car mats is their high resistance to fuels, greases and UV rays. An additional advantage of car mats made of TPE material is that they are year-round and extremely durable, waterproof and frost-resistant. Even though the inserts are so solid, they retain their lightness, flexibility and thermal resistance - they do not deform even at -50 degrees C to +110 degrees C.

Is the TPE material used to produce car mats odorless and safe?

The TPE material does not emit the unpleasant odor associated with plastic or rubber, but is enriched with a delicate vanilla note. The TPE material is non-toxic and does not contain latex, cadmium, lead or harmful PVC. Our products are 100% manufactured by a Polish manufacturer FroGum from certified raw material. Production is based on the principles of "zero waste" by minimizing the amount of raw material waste and processing them into high-quality products.

What are the characteristics of the rubber used to produce El Toro rugs?

El Toro car mats contain 100% rubber, without any harmful substances. The raw material is completely non-toxic and safe for health because it does not contain latex, cadmium, lead or harmful PVC. For comfort of use, the rugs are enriched with a subtle and non-irritating vanilla aroma. Thus, the rubber is free of unpleasant odor, even on hot days.

Does the TPE material and rubber work in all weathers and climates?

TPE material is a premium material among car mats and trunk liners. TPE car mats are year-round and extremely resistant to water, frost and high temperatures. They retain their properties and do not deform even at temperatures from -50 degrees C to +110 degrees C.

The excellent quality of the rubber used to produce car mats allows them to remain flexible despite their high grammage. Thanks to this thickness, the rubber is durable and strong, it does not abrade or crumble, even when exposed to extreme temperatures or sunlight. Rubber car mats are reliable both in winter and summer. In hot weather there is no irritating smell of rubber and in wet weather mud is not a problem.

Additionally, car mats made of TPE and rubber have an advantage over velor mats in that they have excellent resistance to moisture and chemicals, which a velor mat cannot provide.