FAQ

In our store, you can search for car accessories by different criteria (filters) – keyword (e.g. Audi A8 floor liners), product name, brand name, or product code.

FroGum Premium Moto Shop supports your search and offers three ways to navigate through the site:

• • Search by category – select product category from the top menu and use appropriate filters to find what you need
• • Click the search box (or the magnifying glass icon) and type a word or phrase
• • Filter car accessories by class, make, model and year of a particular car to find the product that fits this specific vehicle
• All filters can be cleared at any time.

We can respond to all your queries via a hotline, Messenger or e-mail.

You can sign up and create the My garage account in the ”Register” tab, or when placing your first order. As a registered Customer, you can simply log-in by clicking the ”Log-In” tab at the top of the page and using your e-mail address and password used to create an account. However, you can as well buy as a Guest User without signing up for an account.

Registering an account makes your next checkout an easy option. However, there are other benefits to registering and creating the My Garage account with our site:

•  you can save the vehicles that you own so we are able to recommend the best products that fit your specific car/s
•  you can get special offers, coupons, or news about new arrivals and interesting blog entries
•  you can add car accessories to your ”Favourites” so you can easily get back to what grasped your attention
•  you can make your shopping experience easy and pleasant- all you need is to log in and your customer preferences and settings will appear automatically
•  you can check your order status at all times
• you can access your data whenever you need that and modify them at your will

Thanks to our professional and experienced logistics team and reliable courier services we can deliver your order as fast as possible:

• InPost parcel lockers– 1-2 days
  Your parcel is delivered to a selected InPost locker. When the shipment is delivered to your parcel, you will receive an e-mail message and notification in the app.
• InPost Courier – 1-2 days
• UPS Courier – 1-2 days
• International delivery (DPD or UPS) – 2-6 days
• Germany, Czech Republic, Hungary, The Netherlands, Lithuania, Belgium, Slovakia, Latvia, Luxemburg, Estonia: 2-3 days
• Romania, Austria, France: 2-4 days
• Italy, Spain, Ireland, Portugal, Slovenia, Croatia, Finland, Bulgaria: 4-5 days
• Greece: 5-6 days
• Denmark, Sweden: 3-4 days

Total cost of delivery depends on the selected shipping method, country of delivery and your cart, and will be seen during checkout.

FroGum Premium Moto Shop offers several secure payment methods:

• quick payment via Przelewy24.pl
• credit card
•  BLIK
• PayPal
• Google Pay
• Apple Pay
• payment on delivery (only in Poland)

We are always here for you to answer all your questions via several convenient channels of communication:

• hotline
• messenger
• e-mail

You can reach our Customer Service Team 8.00 – 15.00 – if you need to contact us beyond these regular hours, we will respond to all your queries as soon as possible.

We want to support our Customers at any stage of the transaction and always keep them well informed about:

• order status updates
• payment receipt
• order dispatch and estimated date of delivery
• product review request

We believe in the quality of our products, but if for some reason they do not meet your expectations, we guarantee the possibility of exchange or return of goods purchased from us within 30 days from the date of purchase.

We offer two easy ways to withdraw from the contract:

• By filling out the return form for the order sending it to our e-mail address contact@frogum-shop.com or attaching it to the package, or
• Through the online form in the Customer’s account “My Garage” (just enter the Orders panel and, after expanding the details, click the Return button. The process is then fully automated.)

Shipment prepaid (at your cost) should be sent to the following address:
FroGum Sp. z o.o.
Grodzisk Mazowiecki
ul. Cieszyńska 22
Polska

Please include proof of purchase or a piece of paper with your order number noted on each return.

After recognizing the return of the order by the FroGum Premium Moto Shop, we will return the money as soon as possible, but not later than within 14 days from the date of receipt of the statement of withdrawal from the contract by the Customer:

• Automatically to the account from which the order was paid (PayPal or Blik), or
• To the bank account number indicated in the return form.

Downloadable return form

Customer satisfaction and premium quality of our products are our top priority. If you are dissatisfied with your purchase because you recived faulty or defective goods (i.e. with a material or manufacturing defect) you can make a compensation claim or request exchange:

• By reporting faulty goods to us and explaining the problem to us via email at contact@frogum-shop.com
• By completing an online form available in your My Garage account (select the ”My Orders” tab and click the ”Warranty, Return and Exchange” button to start the process of return, refund or exchange)

Complaints are handled within 14 days from the date they are filed.